Privacy Policy

1. Scope and Overview

Collex ("we", "our", or "us") respects your privacy. This policy explains what information we collect, how we use it, and what choices you have when using our website and related services.

This policy applies to the Collex website, mobile application, and related support or communication channels that reference this policy.

2. Information We Collect

We may collect the following categories of data:

• Account data, such as email address, display name, and login credentials.
• Content data, such as images or text you submit to generate or extract color schemes.
• Usage data, including feature interactions, preferences, and app activity (for example, tool usage, settings changes, and subscription view actions).
• Device and technical data, such as browser type, IP address, and operating system, device model, language, and approximate region.
• Subscription data, such as current plan status, product identifier, transaction state, and subscription expiration time when applicable.
• Customer support data, such as email communication records and issue details you provide to us.

3. Firebase Analytics, Bug, and Performance Analysis

We use Firebase services to help us understand product usage and improve service quality. This includes analytics events related to screens, features, and subscription flows.

We also use Firebase-related diagnostics and performance analysis workflows to investigate bugs, app stability issues, and performance bottlenecks. Diagnostic information may include device type, app version, timestamps, and technical error context.

Firebase processes data under Google's infrastructure. For more information, you can review Google/Firebase privacy documentation.

4. How We Use Information

We use collected information to:

• Provide, maintain, and improve Collex services.
• Enhance security and prevent fraud or abuse.
• Communicate service updates, support responses, and important notices.
• Analyze product usage to improve performance and UX.
• Validate subscription access, restore eligible purchases, and apply usage limits for free plans.
• Respond to support requests and troubleshoot reported issues.

5. Subscription and Payment Data

Collex may offer paid plans (for example, weekly, monthly, or yearly subscriptions). We process entitlement information such as plan type, subscription status, purchase state, restore status, and expiry time to provide paid features.

Payment transactions are handled by your app marketplace provider (for example, Apple App Store). We do not directly receive your full payment card number.

6. Data Sharing

We do not sell personal information. We may share information with trusted service providers who process data on our behalf for hosting, analytics, authentication, payments, diagnostics, or support, subject to contractual data protection obligations.

We may also disclose information when required by law, legal process, or valid government request, or to protect rights, safety, and service integrity.

7. Data Retention

We keep data only as long as necessary to deliver our services, resolve disputes, enforce agreements, and satisfy legal obligations.

Retention length depends on the data type and purpose. For example, technical logs may be retained for shorter periods, while billing and compliance records may be retained longer where required.

8. International Transfers

Depending on where you use Collex, your information may be processed in countries other than your own. We use reasonable safeguards where required by applicable law.

9. Data Security

We use administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure.

10. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. You may also have the right to request data portability.

You can also manage certain permissions from your device settings, and manage subscription renewal/cancellation from your app marketplace account settings.

11. Children's Privacy

Collex is not directed to children under the age required by local law for independent consent. If you believe a child has provided personal information, please contact us so we can take appropriate action.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy and update the effective date above.

13. Contact Us

For privacy questions or requests, please contact us at collex666@163.com.